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THE BEST TOOLS FOR SETTING UP ONLINE CUSTOMER SUPPORT

Serving your customers is always one of the key priorities of a business owner. You need to make sure that each and every customer you interact with leaves with a smile, while also ensuring that your team members are able to provide this service. To help you out with this, this article will be exploring the best tools for setting up online customer support that are available to modern businesses that want to be able to provide the very best customer service.

Phones

While it is becoming less common, many customers will want to talk to your business using a telephone. Devices like this come in all shapes and sizes, but tools like Microsoft PBX make it much easier to handle a collection of different phone numbers. It’s always worth having at least one phone in your business that customers can call, as this will appeal to a very wide audience and make it easier for them to ask questions.

Email & Ticketing

Email is just about essential in the world of modern business, with most companies giving their employees an email address as soon as they join. Alongside email, you can also use ticketing systems to help your customers. This will work very similarly to emails, though all of your team members will have access to ensure that customers aren’t left waiting for responses.

Live Chat

Instant messenger services have long been a hit with normal people, but this sort of tool can also be very valuable to businesses. Live chat is a great tool for companies that want to keep their customers in the loop, making it extremely easy to offer the help people need. This page has more information about tools like this, giving you an easy way to get started.

Social Media

Most people have their own social media accounts like Facebook and Instagram in the modern world. This makes social media a great place for businesses, not only for advertising but also being more available to your customers and enabling you to reply to customers and help them when they are in need.

Knowledge Resources

Providing accurate and useful information is extremely difficult unless you have access to the information yourself. Building a knowledge base for yourself and any team members you may have can be a good way to overcome this sort of issue. There are lots of tools available to make this easy for you, and you can use this sort of resource to ensure that your customers are always getting the best possible service from you and your team.

As you can see, with the right tools to serve your customers, you can create a business that you are proud of.

Many people find this process challenging but there are plenty of tools around the web that have been designed to make it easier for you!

The Best Tools for Setting Up Online Customer Support